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💎 Orders & Products
Q: What types of products does Veloria offer?
A: We offer a curated selection of high-quality jewelry, fashion clothing, and beauty products designed to elevate your personal style.
Q: How do I know which size to choose?
A: Each product page includes a detailed size guide. If you’re still unsure, feel free to contact us at info@veloria.it and we’ll be happy to assist.
Q: Are your products authentic and cruelty-free?
A: Yes! All Veloria products are carefully sourced from verified suppliers. Our beauty items are cruelty-free, and our jewelry is made from authentic materials such as stainless steel, sterling silver, and natural stones.
🚚 Shipping & Delivery
Q: Where do you ship?
A: We ship throughout Italy, Europe, and select international destinations. Shipping options will appear at checkout based on your location.
Q: How long does delivery take?
A: Orders are usually processed within 1–2 business days. Delivery times vary:
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Italy: 2–5 business days
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Europe: 4–8 business days
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International: 7–14 business days
Q: How can I track my order?
A: Once your order ships, you’ll receive an email with your tracking number. You can also log in to your Veloria account to check order status.
💳 Payments & Returns
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and other secure payment options.
Q: Can I return an item?
A: Yes, we offer returns within 14 days of delivery. Items must be unused and in their original condition. Beauty products must be unopened.
Q: How do I start a return?
A: Please email us at info@veloria.it with your order number and reason for return. Our team will guide you through the process.
Orders
Below are some of are common questions about orders
How do I make a purchase?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
How do I know if my order is confirmed?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
Can I change my shipping address after my order is placed?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
When will my order be shipped?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
What is your return policy?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
How long will it take until I receive my order?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
